At Traditions of America, we are committed to our mission of building and delivering homes of quality and ensuring customer satisfaction along the way. At every community, these principles are engrained in our team members. We recently reached out to several Community Managers in the field about how the commitment to quality manifests itself on the job.
Ivan Ullom, Community Manager at Traditions of America at Southpointe in Canonsburg, PA, knows first-hand what it takes to build homes his team is proud to deliver to customers. Southpointe has been a veritable beehive of construction activity. For Ivan, it’s all about adhering to the basics. “We are committed to building quality homes and prioritizing our customer expectations. After the thorough design process where the customization begins, all paperwork is reviewed by the construction managers to ensure customer expectations are met. Once a home is under construction, daily site inspections are conducted, and communication begins from the field. We conduct milestone inspections and meetings on-site with the customer (lot walk, pre-construction meeting, pre-drywall meeting, pre-closing orientation and a closing walk) to ensure that they are not only up to speed with what is going on in the home, but also to understand the process moving forward.”
Rob Hall, Community Manager at Traditions of America at West Brandywine, in Chester County, Pennsylvania, shares his approach. For Rob, “…it begins with communication. Providing the buyers with updates even when they are not asking for them gives the buyers a sense of security. His team is “constantly setting goals for themselves…striving to be better than the day before and providing the best possible product to our customers.”
Gary Stone, Community Manager at Traditions of America at Richland, in the North Hills of Pittsburgh, concurs that communication is key. “Customer service is the culture we strive to create by being aware of the impact our words have on our customers. Our awareness of our words is most relevant in the organic conversations and contacts we have with our customers on a moment-by-moment basis.”
Ivan sums it up nicely: “Every customer knows that we are a team and can reach out to any member – at any time – to help them with questions or concerns that may arise since every home that we build is as different as the customers who are building them.” Our devotion to customer satisfaction and quality homes is unwavering. We strive to make our customers happy with every home we deliver!